The Complete Guide to Conversational AI
The Ultimate Buyers Guide 2023
No one these days stops to ask when the last time you spoke to a chatbot or a virtual assistant was? Instead, machines have been playing our favorite song, quickly identifying a local Chinese place that delivers to your address and handles requests in the middle of the night – with ease.
Who is this Guide for?
This extensive guide is for:
- All you entrepreneurs and solopreneurs who are crunching a massive amounts of data regularly
- AI and machine learning or professionals who are getting started with process optimization techniques
- Project managers who intend to implement a quicker time-to-market for their AI models or AI-driven products
- And tech enthusiasts who like to get into the details of the layers involved in AI processes.
What is Conversational AI
Conversational AI is an advanced form of artificial intelligence that enables machines to engage in interactive, human-like dialogues with users. This technology understands and interprets human language to simulate natural conversations. It can learn from interactions over time to respond contextually.
Conversational AI systems are widely used in applications such as chatbots, voice assistants, and customer support platforms across digital and telecommunication channels.
The conversational AI market has experienced rapid growth in recent years. Initially developed for entertainment purposes, conversational AI has become an integral part of the digital ecosystem. Here are some key statistics to illustrate its impact:
- The global conversational AI market was valued at $6.8 billion in 2021 and is projected to grow to $18.4 billion by 2026 at a CAGR of 22.6%. By 2028, the market size is expected to reach $29.8 billion.
- Despite its prevalence, 63% of users are unaware that they use AI in their daily lives.
- A Gartner survey found that many businesses identified chatbots as their primary AI application, with nearly 70% of white-collar workers expected to interact with conversational platforms daily by 2022.
- Since the pandemic, the volume of interactions handled by conversational agents has increased by as much as 250% across multiple industries.
- The share of marketers using AI for digital marketing worldwide rose dramatically, from 29% in 2018 to 84% in 2020.
- In 2022, 91% of adult voice assistant users used conversational AI technology on their smartphones.
- Browsing and searching for products were the top shopping activities conducted using voice assistant technology among US users in a 2021 survey.
- Among tech professionals worldwide, nearly 80% use virtual assistants for customer service.
- By 2024, 73% of North American customer service decision-makers believe online chat, video chat, chatbots, or social media will be the most-used customer service channels.
- In a 2021 survey, 86% of US executives agreed that AI would become a “mainstream technology” within their company.
- As of February 2022, 53% of US adults had communicated with an AI chatbot for customer service in the last year.
- In 2022, 3.5 billion chatbot apps were accessed worldwide.
- The top three reasons US consumers use a chatbot are for business hours (18%), product information (17%), and customer service requests (16%).
These statistics highlight the increasing adoption and influence of conversational AI across various industries and consumer behaviors.
How does Conversational AI work
Conversational AI uses natural language processing (NLP) and other sophisticated algorithms to engage in context-rich dialogues. As the AI encounters a broader range of user inputs, it improves its pattern recognition and predictive abilities. The process of conversational AI engaging with users can be broken down into four key steps:
Step 1: Input Collection – Users provide their input either through text or voice.
Step 2: Input Processing – When the input is in text form, natural language understanding (NLU) is used to extract meaning from the words. For voice inputs, automatic speech recognition (ASR) is first employed to convert audio into language tokens that can be further analyzed.
Step 3: Response Generation – Natural language generation techniques are utilized to respond appropriately to the user’s inquiry.
Step 4: Continuous Improvement – Conversational AI systems analyze user inputs over time, refining their responses to ensure accuracy and relevance.
Types of Conversational AI
Conversational AI can greatly benefit businesses by addressing different needs and providing tailored solutions. There are three main types of conversational AI: chatbots, voice assistants, and interactive voice responses. Choosing the right model depends on your business goals and use case.
Difference between AI & Rule-Based Chatbot
|AI/NLP Chatbot||Rule-Based Chatbot|
|Understands and interacts with Voice and Text commands||Understands and interacts with text commands only|
|Can understand the context and interpret intent in a conversation||Can follow predetermined chat flow it has been trained on|
|Designed to have conversational dialogues||Designed to be purely navigational|
|Works on multiple interfaces such as blogs and virtual assistants||Works as a chat support interface only|
|Can learn from interactions, conversations||It follows a predesigned set of rules and has to be configured with new updates|
|Requires tons of time, data, and resources to train||Faster and less expensive to train|
|Can provide customized responses based on the interactions||Carries out predictable tasks|
|Ideal for complex projects that need advanced decision making||Ideal for more straightforward and well-defined use cases|
Benefits of Conversational AI
Conversational AI has become increasingly advanced, intuitive, and cost-effective, leading to widespread adoption across industries. Let’s explore the significant benefits of this innovative technology in more detail:
Personalized Conversations Across Multiple Channels
Conversational AI enables organizations to deliver top-class customer service through personalized interactions across various channels, providing a seamless customer journey from social media to live web chats.
Effortlessly Scale to Manage High Call Volumes
Conversational AI can help customer service teams handle sudden spikes in call volume by categorizing interactions based on customer intent, requirements, call history, and sentiment. This enables efficient routing of calls, ensuring live agents handle high-value interactions while chatbots manage low-value ones.
Elevate Customer Service
The customer experience has become a significant brand differentiator. Conversational AI helps businesses deliver positive experiences. It provides instant, accurate responses to queries and develops customer-centric responses using speech recognition technology, sentiment analysis, and intent recognition.
Supports Marketing and Sales Initiatives
Conversational AI allows businesses to create unique brand identities and gain a competitive edge in the market. Businesses can integrate AI chatbots into the marketing mix to develop comprehensive buyer profiles, understand buying preferences, and design personalized content tailored to customers’ needs.
Better Cost Savings With Automated Customer Care
Chatbots provide cost-efficiency, with predictions that they will save businesses $8 billion annually by 2022. Developing chatbots to handle simple and complex queries reduces the need for continuous training for customer service agents. While initial implementation costs may be high, the long-term benefits outweigh the initial investment.
Multilingual Support for Global Reach
Conversational AI can be programmed to support multiple languages, enabling businesses to cater to a global customer base. This ability helps companies provide seamless support to non-English speaking customers, breaking language barriers and improving overall customer satisfaction.
Improved Data Collection and Analysis
Conversational AI platforms can collect and analyze vast amounts of customer data, offering invaluable insights into customer behavior, preferences, and concerns. This data-driven approach helps businesses make informed decisions, refine marketing strategies, and develop better products and services. Furthermore, this continuous data flow enhances the AI’s learning capability, leading to more accurate and efficient responses over time.
Conversational AI can provide round-the-clock support, ensuring that customers receive assistance whenever needed, regardless of time zones or public holidays. This continuous availability is particularly important for businesses with global operations or customers requiring support outside traditional business hours.
Example of Conversational AI
Many large and small companies use AI-driven chatbots and virtual helpers on social media. These tools help businesses interact with customers, answer questions, and provide support quickly and easily. Here are some examples:
Dominos – Order, queries, status chatbot
Domino’s chatbot, “Dom,” is available on multiple platforms, including Facebook Messenger, Twitter, and the company’s website.
Dom enables customers to place orders, track deliveries, and receive custom pizza recommendations based on their preferences. This AI-driven approach has enhanced the overall customer experience and made the ordering process more efficient.
Spotify – Music finding chatbot
Spotify’s chatbot on Facebook Messenger helps users find, listen to, and share music. The chatbot can recommend playlists based on user preferences, mood, or activities and even provide customized playlists upon request.
The AI-driven chatbot lets users discover new music and share their favorite tracks directly through the Messenger app, enhancing the overall music experience.
eBay – Intuitive ShopBot
eBay’s ShopBot, available on Facebook Messenger, assists users in finding products and deals on eBay’s platform. The chatbot can provide personalized shopping suggestions based on user preferences, price ranges, and interests.
Users can also upload a photo of an item they’re looking for, and the chatbot will use image recognition technology to find similar items on eBay. This AI-powered solution streamlines shopping and helps users discover unique items and bargains.
Mitigate Common Data Challenges in Conversational AI
Conversational AI is dynamically transforming human-computer communication. And many businesses are keen on developing advanced conversational AI tools and applications that can alter how business is done. However, before developing a chatbot that can facilitate better communication between you and your customers, you must look at the many developmental pitfalls you might face.
Developing a chat assistant that can cater to several languages is challenging. In addition, the sheer diversity of global languages makes it a challenge to develop a chatbot that seamlessly provides customer service to all customers.
In 2022, about 1.5 billion people spoke English worldwide, followed by Chinese Mandarin with 1.1 billion speakers. Although English is the most spoken and studied foreign language globally, only about 20% of the world population speaks it. It makes the rest of the global population – 80% – speak languages other than English. So, when developing a chatbot, you must also consider language diversity.
Human beings speak different languages and the same language differently. Unfortunately, it is still impossible for a machine to fully comprehend spoken language variability, factoring in the emotions, dialects, pronunciation, accents, and nuances.
Our words and language choice are also reflected in how we type. A machine can be expected to understand and appreciate the variability of language only when a group of annotators trains it on various speech datasets.
Dynamism in Speech
Another major challenge in developing a conversational AI is bringing speech dynamism into the fray. For example, we use several fillers, pauses, sentence fragments, and undecipherable sounds when talking. In addition, speech is much more complex than the written word since we don’t usually pause between every word and stress on the right syllable.
When we listen to others, we tend to derive the intent and meaning of their conversation using our lifetime of experiences. As a result, we contextualize and comprehend their words even when it is ambiguous. However, a machine is incapable of this quality.
Noisy data or background noise is data that doesn’t provide value to the conversations, such as doorbells, dogs, kids, and other background sounds. Therefore, it is essential to scrub or filter the audio files of these sounds and train the AI system to identify the sounds that matter and those that don’t.
Pros & Cons of different Speech Data Types
Building an AI-powered voice recognition system or a conversational AI requires tons of training and testing datasets. However, having access to such quality datasets – reliable and meeting your specific project needs – is not easy. Yet, there are options available for businesses looking for training datasets, and each option has advantages and disadvantages.
In case you are looking for a generic dataset type, you have plenty of public speech options available. However, for something more specific and relevant to your project requirement, you might have to collect and customize it on your own.
Proprietary Speech Data
The first place to look would be your company’s proprietary data. However, since you have the legal right and consent to use your customer speech data, you could be able to use this massive dataset for training and testing your projects.
- No additional training data collection costs
- The training data is likely relevant to your business
- Speech data also has natural environmental background acoustics, dynamic users, and devices.
- Using such data might cost you a ton of money on permission to record and use.
- The speech data could have language, demographic, or customer base limitations
- Data might be free, but you’ll still pay for the processing, transcription, tagging, and more.
Public speech datasets are another option if you don’t intend to use yours. These datasets are a part of the public domain and could be gathered for open-source projects.
- Public datasets are free and ideal for low-budget projects
- They are available for immediate download
- Public datasets come in a variety of scripted and unscripted sample sets.
- The processing and quality assurance costs could be high
- The quality of public speech datasets vary to a significant degree
- The speech samples offered are usually generic, making them unsuitable for developing specific speech projects
- The datasets are typically biased towards the English language
Explore pre-packaged datasets is another option if public data or proprietary speech data collection doesn’t suit your needs.
The vendor has collected pre-packaged speech datasets for the specific purpose of reselling to clients. This type of dataset could be used to develop generic applications or specific purposes.
- You might get access to a dataset that suits your specific speech data need
- It is more affordable to use a pre-packaged dataset than to collect your own
- You might be able to get access to the dataset quickly
- Since the dataset is pre-packaged, it is not customized to your project needs.
- Moreover, the dataset is not unique to your company as any other business can purchase it.
Choose Custom Collected Datasets
When building a speech application, you would require a training dataset that meets all your specific requirements. However, it is highly unlikely that you get access to a pre-packaged dataset that caters to the unique requirements of your project. The only option available would be to create your dataset or procure the dataset through third-party solution providers.
The datasets for your training and testing needs are completely customizable. You can include language dynamism, speech data variety, and access to various participants. In addition, the dataset can be scaled to meet your project demands on time.
- Datasets are collected for your specific use case. The chance of AI algorithms deviating from the intended outcomes is minimized.
- Control and reduce bias in AI Data
- The datasets can be costly and time consuming; however the benefits always outweigh the costs.
Conversational AI Use Cases
The world of possibilities for speech data recognition and voice applications is immense, and they are being used in several industries for a plethora of applications.
Smart Home Appliances/devices
In the Voice Consumer Index 2021, it was reported that close to 66% of users from the US, UK, and Germany interacted with smart speakers, and 31% used some form of voice tech every day. In addition, smart devices such as televisions, lights, security systems, and others respond to voice commands thanks to voice recognition technology.
Voice Search Application
Voice search is one of the most common applications of conversational AI development. About 20% of all searches conducted on Google come from its voice assistant technology. 74% of respondents to a survey said that they used voice search in the last month.
Consumers increasingly rely on voice search for their shopping, customer support, locating businesses or addresses, and conducting inquiries.
Customer support is one of the most prominent use cases of speech recognition technology as it helps improve the customer shopping experience affordably and effectively.
Latest developments in conversational AI products are seeing a significant benefit for healthcare. It is being used extensively by doctors and other medical professionals to capture voice notes, improve diagnosis, provide consultation and maintain patient-doctor communication.
Voice recognition is seeing another use case in the form of security applications where the software determines the unique voice characteristics of individuals. It allows entry or access to applications or premises based on the voice match. Voice biometrics eliminates identity theft, credential duplication, and data misuse.
Vehicular Voice Commands
Vehicles, mostly cars, have voice recognition software that responds to voice commands that enhance vehicular safety. These conversational AI tools accept simple commands such as adjusting the volume, making calls, and selecting radio stations.
Industries Using Conversational AI
Currently, conversational AI is predominantly being used as Chatbots. However, several industries are implementing this technology to garner huge benefits. Some of the industries using conversational AI are:
Conversational AI is having a huge impact on the healthcare sector. Conversational AI has proven to be beneficial for patients, doctors, staff, nurses, and other medical personnel.
Some of the benefits are
- Patient engagement in the post-treatment phase
- Appointment scheduling chatbots
- Answering frequently asked questions and general inquiries
- Symptom assessment
- Identify critical care patients
- Escalation of emergency cases
Conversational AI is helping e-commerce businesses engage with their customers, provide customized recommendations, and sell products.
The eCommerce industry is leveraging the benefits of this best-in-class technology to the hilt.
- Gathering customer information
- Provide relevant product information and recommendations
- Improving customer satisfaction
- Helping place orders and returns
- Answer FAQs
- Cross-sell and upsell products
The banking sector is deploying conversational AI tools to enhance customer interactions, process requests in real-time, and provide a simplified and unified customer experience across multiple channels.
- Allow customers to check their balances in real-time
- Help with deposits
- Assist in filing taxes and applying for loans
- Streamline the banking process by sending bill reminders, notifications, and alerts
Similar to the banking sector, the insurance industry is also being digitally driven by conversational AI and reaping its benefits. For example, conversational AI is helping the insurance industry provide faster and more reliable means of resolving conflicts and claims.
- Provide policy recommendations
- Faster claim settlements
- Eliminate wait times
- Gather feedback and reviews from customers
- Create customer awareness about policies
- Manage faster claims and renewal
When it comes to providing quality and reliable datasets for developing advanced human-machine interaction speech applications, Shaip has been leading the market with its successful deployments. However, with an acute shortage of chatbots and speech assistants, companies are increasingly seeking the services of Shaip – the market leader – to provide customized, accurate, and quality datasets for training and testing for AI projects.
By combining natural language processing, we can provide personalized experiences by helping develop accurate speech applications that mimic human conversations effectively. We use a slew of high-end technologies to deliver high-quality customer experiences. NLP teaches machines to interpret human languages and interact with humans.
Shaip is a leading audio transcription service provider offering a variety of speech/audio files for all types of projects. In addition, Shaip offers a 100% human-generated transcription service to convert Audio and Video files – Interviews, Seminars, Lectures, Podcasts, etc. into easily readable text.
Shaip offers extensive speech labeling services by expertly separating the sounds and speech in an audio file and labeling each file. By accurately separating similar audio sounds and annotating them,
Sharp’s expertise extends to offering excellent speaker diarization solutions by segmenting the audio recording based on their source. Furthermore, the speaker boundaries are accurately identified and classified, such as speaker 1, speaker 2, music, background noise, vehicular sounds, silence, and more, to determine the number of speakers.
Annotation begins with classifying audio files into predetermined categories. The categories depend primarily on the project’s requirements, and they typically include user intent, language, semantic segmentation, background noise, the total number of speakers, and more.
Natural Language Utterance Collection/ Wake-up Words
It is difficult to predict that the client will always choose similar words when asking a question or initiating a request. E.g., “Where is the closest Restaurant?” “Find Restaurants near me” or “Is there a restaurant nearby?”
All three utterances have the same intent but are phrased differently. Through permutation and combination, the expert conversational ai specialists at Shaip will identify all the possible combinations possible to articulate the same request. Shaip collects and annotates utterances and wake-up words, focusing on semantics, context, tone, diction, timing, stress, and dialects.
Multilingual Audio Data Services
Multilingual audio data services are another highly preferred offering from Shaip, as we have a team of data collectors collecting audio data in over 150 languages and dialects across the globe.
Human interactions and communications are often more complicated than we give them credit for. And this innate complication makes it tough to train an ML model to understand human speech accurately.
Moreover, different people from the same demographic or different demographic groups can express the same intent or sentiment differently. So, the speech recognition system must be trained to recognize common intent regardless of the demographic.
To ensure you can train and develop a top-notch ML model, our speech therapists provide extensive and diverse datasets to help the system identify the several ways human beings express the same intent.
Similar to identifying the same intent from different people, your chatbots should also be trained to categorize customer comments into various categories – pre-determined by you. Every chatbot or virtual assistant is designed and developed with a specific purpose. Shaip can classify user intent into predefined categories as required.
Automatic Speech Recognition or ASR
Speech Recognition” refers to converting spoken words into the text; however, voice recognition & speaker identification aims to identify both spoken content and the speaker’s identity. ASR’s accuracy is determined by different parameters, i.e., speaker volume, background noise, recording equipment, etc.
Another interesting facet of human interaction is tone – we intrinsically recognize the meaning of words depending on the tone with which they are uttered. While what we say is important, how we say those words also convey meaning.
For example, a simple phrase such as ‘What Joy!’ could be an exclamation of happiness and could also be intended to be sarcastic. It depends on the tone and stress.
‘What are YOU doing?’
‘WHAT are you doing?’
Both these sentences have the exact words, but the stress on the words is different, changing the entire meaning of the sentences. The chatbot is trained to identify happiness, sarcasm, anger, irritation, and more expressions. It is where the expertise of Sharp’s speech-language pathologists and annotators comes into play.
Audio / Speech Data Licensing
Shaip offers unmatched off-the-shelf quality speech datasets that can be customized to suit your project’s specific needs. Most of our datasets can fit into every budget, and the data is scalable to meet all future project demands. We offer 40k+ hours of off-the-shelf speech datasets in 100+ dialects in over 50 languages. We also provide a range of audio types, including spontaneous, monologue, scripted, and wake-up words. View the entire Data Catalog.
Audio / Speech Data Collection
When there is a shortage of quality speech datasets, the resulting speech solution can be riddled with issues and lack reliability. Shaip is one of the few providers that deliver multi-lingual audio collections, audio transcription, and annotation tools and services that are fully customizable for the project.
Speech data can be viewed as a spectrum, going from natural speech on one end to unnatural speech on the other. In natural speech, you have the speaker talking in a spontaneous conversational manner. On the other hand, unnatural speech sounds restricted as the speaker is reading off a script. Finally, speakers are prompted to utter words or phrases in a controlled manner in the middle of the spectrum.
Sharp’s expertise extends to providing different types of speech datasets in over 150 languages
The speakers are asked to utter specific words or phrases from a script in a scripted speech data format. This controlled data format typically includes voice commands where the speaker reads from a pre-prepared script.
At Shaip, we provide a scripted dataset to develop tools for many pronunciations and tonality. Good speech data should include samples from many speakers of different accent groups.
As in real-world scenarios, spontaneous or conversational data is the most natural form of speech. The data could be samples of telephonic conversations or interviews.
Shaip provides a spontaneous speech format to develop chatbots or virtual assistants that need to understand contextual conversations. Therefore, the dataset is crucial for developing advanced and realistic AI-based chatbots.
The utterances speech dataset provided by Shaip is one of the most sought-after in the market. It is because utterances / wake-words trigger voice assistants and prompt them to respond to human queries intelligently.
Our multi-language proficiency helps us offer transcreation datasets with extensive voice samples translating a phrase from one language to another while strictly maintaining the tonality, context, intent, and style.
Text-to-Speech (TTS) Data
We provide highly accurate speech samples that help create authentic and multilingual Text-to-Speech products. In addition, we provide audio files with their accurately annotated background-noise-free transcripts.
Shaip offers exclusive speech-to-text services by converting recorded speech into reliable text. Since it is a part of the NLP technology and crucial to developing advanced speech assistants, the focus is on words, sentences, pronunciation, and dialects.
Customizing Speech Data Collection
Speech datasets play a crucial role in developing and deploying advanced conversational AI models. However, regardless of the purpose of developing speech solutions, the final product’s accuracy, efficiency, and quality depend on the type and quality of its trained data.
Some organizations have a clear-cut idea about the type of data they require. However, most aren’t fully aware of their project needs and requirements. Therefore, we must provide them with a concrete idea about the audio data collection methodologies used by Shaip.
Target languages and demographics can be determined based on the project. In addition, speech data can be customized based on the demography, such as age, educational qualification, etc. Countries are another customizing factor in sampling data collection as they can influence the project’s outcome.
With the language and dialect needed in mind, audio samples for the specified language are collected and customized based on the proficiency required – native or non-native level speakers.
The size of the audio sample plays a critical role in determining the project’s performance. Therefore, the total number of respondents should be considered for data collection. The total number of utterances or speech repetitions per participant or total participants should also be considered.
The script is one of the most crucial elements in a data collection strategy. Therefore, it is essential to determine the data script needed for the project – scripted, unscripted, utterances, or wake words.
Audio of the speech data plays a vital role in developing voice and sound recognition solutions. The audio quality and background noise can impact the outcome of model training.
Speech data collection should ensure file format, compression, content structure, and pre-processing requirements can be customized to meet project demands.
Delivery of Audio Files
A highly critical component of speech data collection is the delivery of audio files as per client requirements. As a result, data segmentation, transcription, and labeling services provided by Shaip are some of the most sought-after by businesses for their benchmarked quality and scalability.
Moreover, we also follow file-naming conventions for immediate use and strictly adhere to the delivery timelines for quick deployment.
We have worked with some of the top businesses and brands and have provided them with conversational AI solutions of the highest order.
Some of our success stories include,
- We had developed a speech recognition dataset with more than 10,000 hours of multi-language transcriptions, conversations, and audio files to train and build a live chatbot.
- We built a high-quality dataset of 1000s of conversations of 6 turns per conversation used for insurance chatbot training.
- Our team of 3000 plus linguistic experts provided more than 1000 hours of audio files and transcripts in 27 native languages for training and testing a digital assistant.
- Our team of annotators and linguistic experts also collected and delivered 20,000 and more hours of utterances in more than 27 global languages quickly.
- Our Automatic Speech Recognition services are one of the most preferred by the industry. We provided reliably labeled audio files, ensuring specific attention to pronunciation, tone, and intent using a wide range of transcriptions and lexicon from diverse speaker sets to improve the reliability of ASR models.
Our success stories stem from the commitment of our team to always provide the best services using the latest technologies to our clients. What makes us different is that our work is backed by expert annotators who provide unbiased and accurate datasets of gold-standard annotations.
Our data collection team of over 30,000 contributors can source, scale, and deliver high-quality datasets that aid in the quick deployment of ML models. In addition, we work on the latest AI-based platform and have the ability to provide accelerated speech data solutions to businesses much faster than our nearest competitors.
We honestly believe this guide was resourceful to you and that you have most of your questions answered. However, if you’re still not convinced about a reliable vendor, look no further.
We, at Shaip, are a premier data annotation company. We have experts in the field who understand data and its allied concerns like no other. We could be your ideal partners as we bring to table competencies like commitment, confidentiality, flexibility and ownership to each project or collaboration.
So, regardless of the type of data you intend to get annotations for, you could find that veteran team in us to meet your demands and goals. Get your AI models optimized for learning with us.
Frequently Asked Questions (FAQ)
Chatbots are simple, rule-based programs that respond to specific inputs. At the same time, conversational AI uses machine learning and natural language understanding to generate more human-like, contextual responses, enabling natural interactions with users.
Alexa (Amazon) and Siri (Apple) are examples of conversational AI, as they can understand user intent, process spoken language, and provide personalized responses based on context and user history.
There isn’t a definitive “best” conversational AI, as different platforms cater to unique use cases and industries. Some popular conversational AI platforms include Google Assistant, Amazon Alexa, IBM Watson, OpenAI’s GPT-3, and Rasa.
Conversational AI applications include customer support chatbots, virtual personal assistants, language learning tools, healthcare advice, e-commerce recommendations, HR onboarding, and event management, among others.
Conversational AI tools are platforms and software that enable the development, deployment, and management of AI-powered chatbots and virtual assistants. Examples include Dialogflow (Google), Amazon Lex, IBM Watson Assistant, Microsoft Bot framework, and the Oracle digital assistant.