Struggling to understand the key difference between chatbots and virtual assistants? Then in this guest feature, Vatsal Ghiya answers the question about chatbots and virtual assistants. How these two are different and important in creating better interaction and offering a significant customer experience.
The Key Takeaway from the Article is
- If you think chatbots and virtual assistants are the same then you definitely need an upgrade your understanding of learning more about AI applications. Chatbots are automated programs that can engage with customers and offer assistance around the clock without manual intervention.
- These chatbots can be utilized for debit/credit card generation, provide easy KYC compliance, check account statements, gain user insights, and a lot more. On the other hand, the virtual assistant is a digital software-based agent that helps businesses and organizations in performing business connectivity like making calls, initiation messages, and performing more corrective actions.
- Using these chatbots and virtual assistants can help in improving business market strategy, and reduce the requirement of manual effort in resolving customer queries that too for the decision-making process.
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